CISCO Networking Academy

Engaging Stakeholders for Success

In this course, learners gain the insights and tools to identify, prioritize, and engage with stakeholders for success.

Achievements

Badges you can earn in this course.
 

Overview

Stakeholders are key to the success of any project, and learning how to effectively engage them is an essential skill in any workplace. In this course, you’ll gain valuable insights and tools to identify, prioritize, and engage with stakeholders to ensure project success. This Professional Skills course focuses on developing critical personal and social skills, applying them to real-world work scenarios. By the end of the course, you’ll be equipped with the knowledge needed to navigate stakeholder relationships and drive projects forward effectively.

Course Curriculum

Module 1: Business Value of Stakeholders
  • Introduction
  • Engaging Stakeholders
  • Defining Stakeholders
  • Value of Stakeholders
  • Business Value of Stakeholders Summary
  • Introduction
  • Stakeholder Classification
  • Stakeholder Analysis
  • Power-Interest Grid
  • Interviewing Stakeholders
  • Basic Processes for Determining Stakeholder Needs Summary
  • Introduction
  • The Importance of Trust
  • Common Pitfalls when Working with Stakeholders
  • Working Effectively with Stakeholders
  • Active Listening Techniques
  • Techniques for Stakeholder Interviews
  • Better Information, Better Outcomes
  • Techniques for Effective Stakeholder Interactions Summary