If you’re pursuing a career in IT, a support help desk role is often the first step for aspiring network technicians. This course introduces you to the fundamentals of network and user support, providing a strong foundation for a successful career in networking.

Begin by learning how to diagnose and document issues related to endpoints, networks, and users. Progress to working effectively within a help desk team, troubleshooting network and endpoint problems. Finally, gain skills to remotely support users and access networks.

By completing this course, you’ll acquire the knowledge and practical skills needed to excel in IT support roles.